Terms & Conditions

These terms have been written in concise, plain English. If you have any questions, please contact us at [email protected]

About us

surveyornotes.uk (our website) is brought to you by Apaqco Ltd('we', 'our', 'us'), a private limited company and registered in England and Wales under company number 07872761 of registered address 840 Ibis Court, Centre Park, Warrington, Cheshire, WA1 1RL. 

Terms of use

This document (together with any documents referred to in it) tells you the terms of use on which you may make use of our website, applications, tools, chrome extensions or calculators either as a registered subscriber or a non registered user.

Registering to our website means registering to use our member only content such as applications, tools, chrome extensions or calculators.

From hereby the term website is implied to include applications, tools and calculators if not specifically referred.

Use means accessing information through a web browser at our website; or downloading data in any other means.

These terms of use refer to the following additional terms, which also apply to your use of our website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on our website.

Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website. By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our website

We may update our and change content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Data points in our applications

We may update our applications from time to time and may change the functionality or content at any time. The data provided through the website is derived from multiple third-party sources and we give no warranties that the data is up to date nor are we under any obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions. 

We specifically cannot guarantee the availability of data points will be ongoing and we may have to withdraw datapoints where necessary.   

Registered users

Our registered content is made available on a subscription basis. While we will endeavour to maintain a high degree of availability, we do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Accessing our website using any kind of automated script, scraper or robot is strictly forbidden.

Automatic subscription renewal

Your subscription will renew automatically at the end of each billing period, in the absence of action by you. We will charge your stored card and a successful payment will extend your subscription by one billing period.

We will not send users on a monthly subscription a reminder before each monthly renewal. 

Failed subscription charges

If our attempt to charge your card under these terms & conditions is declined by your bank, your account will be suspended and we will notify you by email. We will try up to four further times over the following days to charge your card, before ceasing to attempt charges.

Cancellation

All SurveyorNotes subscriptions are 'rolling' with a minimum contract period of just one billing period (either month or year), which is renewed upon each successful charge.

You can cancel your subscription at any time in your account area, or by notifying us by email. If you cancel, you will be able to use your account until the end of the current paid-for billing period. No refund will be due for the remaining unused time.

Discount codes

In certain circumstances we may offer discount codes on signup, which may offer a discounted first month or ongoing price. All discount codes will have an expiry date and cannot be used to sign up after this date.

Price rises

If we are increasing your subscription price, we will email you at least 30 days before the increase will take effect.

Fair usage policy

Users agree to be bound by our fair usage policy which ensures fair access to the SurveyorNotes platform for all users. This means that when required measures can be made to rate limit access to the systems. No minimum performance guarantees are made.

Account sharing and additional users

SurveyorNotes accounts are designed to be used only by a single individual. Account sharing is strictly prohibited.

Your account and password

You must treat your login details as confidential. You must not disclose them to any third party. We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your login details, you must promptly notify us.

Refunds

If you disagree with a charge we have made to your stored credit/debit card, please contact us as soon as possible.

Refunds for subscription charges:

We guarantee unconditionally to refund any subscription charge if requested within 10 days of the charge.

We also offer a 60 day money back guarantee for the first 60 days (or two calendar months whichever the greater) of your subscription. If in these 60 days you would like to cancel your subscription we will reimburse you with the one or two months of subscription that has already been paid.

The 60 day Guarantee only applies to the first two months of subscription.

Where the terms & conditions have been breached by you (for example setting up more than one account), no refunds outside the 10 day window will be made.

Permitted use of data

You may use data retrieved from our website in any legal way in commercial or non-commercial applications, subject the following restriction:

You may not to publish, commercially exploit, sell, license or distribute data retrieved from our website as a product or service which comprises substantially of data retrieved from our website, without enhancement or added value.

We reserve the right to determine whether your use of data from our website is in compliance with these terms.

Refer a friend scheme

For every user you refer to SurveyorNotes, you (the referrer) and the referred user will each receive 3 months account credit. The account credit will be that of the referred user's subscription.

If the referred user starts a monthly subscription, the credit will be issued to the referrer and referred user when the referred user makes their third payment.

To prevent abuse of the scheme, if the referrer's subscription is no longer active at the time the referral credit would be paid, neither the referrer or the referred user will receive any credit.

We reserve the right the withdraw the referral credit if we believe the referral system has not been used in good faith.

The refer a friend scheme cannot be used in conjunction with the affiliate program or any other discount code. If a referred user also uses an affiliate link or discount code, this will override the refer a friend scheme and no credit will be awarded to either referrer or referred user.

Account credit

Account credit can be earned using the refer a friend scheme and may also be offered for other reasons from time-to-time at our discretion, for example finding a website or bug or participating in a review program.

You can see your account credit balance on the website in your Account area.

Account credit is not usable in any way other than described above and is not redeemable for cash.

Artificial Intelligence

For us to provide artificial intelligence we may require data entered by yourself other than personal information to be passed our Artificial Intelligence providers. By agreeing to these terms you consent to this.  

Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in incorrect Output that does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the output.

Any data, text, images or suggestions returned from our providers should not be relied upon and are intended as starting points for you to investigate, proof read, confirm accuracy and edit before use. 

Website Content

Content in our website (surveyornotes.uk) should not be relied upon and should be considered an opinion from our various non professional authors. It should be used as a starting point for further research. For clarification you should seek the advise of a suitable professional.

Applications, tools and calculators

Content in our website (surveyornotes.uk) should not be relied upon and should be considered an opinion from our various non professional authors. It should be used as a starting point for further research. For clarification you should seek the advise of a suitable professional.

Intellectual property rights

The content, data and all other material published on our website are variously the intellectual property of us and/or our data suppliers, and are protected by copyright laws and treaties around the world. All such rights are reserved.

Notwithstanding the paragraph above, if you are a paying subscriber of PropertyData you may use screenshots, extracts or PDF downloads from our website (in accordance with section 16 "Permitted use of data") for suitable commercial and non-commerical purposes.

In the case of screenshots, extracts or PDF downloads these must not be modified you must acknowledge the source of the data.

No reliance on information

The content on our website, applications or calculators is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our systems.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

Third Party Services. Any third party software, services, or other products you use in connection with the Services are subject to their own terms, and we are not responsible for third party products. This includes all content obtained using our browser extensions.

Limitation of liability and indemnity

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our website, applications, tools, browser extensions calculators; or

use of or reliance on any content displayed on our website.

We will not be liable for:

loss of profits, sales, business, asset value or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

Indemnity. You will defend, indemnify, and hold harmless us, our affiliates, and our personnel, from and against any claims, losses, and expenses (including legal fees) arising from or relating to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.

Security

We do not guarantee that our website will be free from bugs or viruses. You are responsible for configuring your hardware and software in order to access our website. You should use your own virus protection software.

Malicious actions

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Linking to our website

You may link to our website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our website, applications or calculators must not be framed on any other website. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our website other than that set out above, please contact us.

Third party links and resources in our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Trademarks

SurveyorNotes is a UK trade mark of Apaqco Ltd.

Data Protection

In this section “Data Protection Law” means; (i) the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, unless and until such time as the GDPR is no longer directly applicable in the UK; and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998; “GDPR” means the General Data Protection Regulation ((EU) 2016/679); and the terms “Personal Data; Process; Processing; Data

Controller; Data Processor and Data Subject; Subprocessor” have the meanings ascribed to those definitions in Data Protection Law.

All information that we hold about you will be held and processed by us strictly in accordance with Data Protection Law. If any breach of data protection occurs, we will act in accordance with Data Protection Law.

If you are a company or other organisation (such as an academic institution or limited liability partnership) where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Processor of Your Personal Data. If you are an individual or you are instructing us in your personal capacity (such as a sole trader or partnership), where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Controller of Your Personal Data.

You understand that we will use Your Personal Data to provide you with use of our website and will process Your Personal Data in accordance with our Privacy Policy.

Please ensure that before you transfer any Personal Data to us, you have the necessary authority and consent to enable such Personal Data to be lawfully transferred to us.

When processing Your Personal Data in order to provide services to you, we shall:

only process Your Personal Data in accordance with Data Protection Law and our Privacy Policy;

ensure that we have in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Your Personal Data and against accidental loss or destruction of, or damage to, Your Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

ensure that all personnel who have access to and/or process Your Personal Data are obliged to keep Your Personal Data confidential; and

not transfer any of Your Personal Data outside of the European Economic Area unless it is necessary in order to provide the services to you, in which case we will ensure that any third party to whom Your Personal Data is transferred outside the EEA can provide data protection measures as required by Data Protection Law.

You consent to us appointing third party suppliers as processors of Your Personal Data (sub-processors). Sub-processors include consultants who we may engage to provide services to us or to you on our behalf. We will enter into with any sub-processors, a written agreement incorporating terms which are substantially similar to those set out in this data protection terms. We are liable to you for all acts or omissions of any sub-processors appointed by us pursuant to these data protection terms. We will advise you of any security breach or loss which affects Your Personal Data as soon as possible after becoming aware of the breach or loss, and shall provide you with reasonable assistance and co-operation to minimise and manage the impact of such security breach or loss on you.

We will provide you with reasonable assistance to deal with any Data Subject access requests relating to Your Personal Data. Individuals, under the Data Protection Law, have the right to obtain information from us, including a description of the Personal Data that we hold about them. To make a Data Protection Act request or to ask any questions about data protection and privacy, please read the Privacy Policy on our website.

Applicable law

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.